Return & Refund Policy

At Sacop.ai, we help you find the best online deals by listing products from trusted third-party retailers. We do not sell or ship products ourselves. All orders, payments, returns and refunds are handled directly by the retailer you purchase from.

Standard Return Process

If you need to return an item or request a refund, please follow these steps:

1. Find your order confirmation
   Check the email you received from the retailer when you placed your order.
2. Read the retailer’s return policy
   Each retailer has its own rules for returns, refunds and exchanges. These are usually found in the “Returns”, “Refunds” or “Help/Support” section of their website.
3. Contact the retailer directly
   Use the contact details on the retailer’s website (customer service email, contact form or phone number) to request a return or refund.
4. Provide your order details
   The retailer may ask for your:
   • Order number
   • Name and email address
   • Date of purchase
   • Reason for return

Typical Return Timeframes

Although policies can vary by retailer, most UK retailers offer:

• A return window of 14–30 days from delivery
• A refund once the returned item has been received and checked
• In some cases, exchanges or replacements if the item is faulty or damaged

Always refer to the exact terms on the retailer’s website, as their policy is the one that applies to your order.

Who Is Responsible for Your Refund?

Because Sacop.ai is an affiliate comparison site, and not the seller:

• We do not collect your payment
• We do not dispatch goods
• We cannot issue refunds directly

Your contract of sale is with the retailer you purchased from, and they are responsible for handling returns and refunds in line with their policy and applicable consumer law.

Need Help Identifying the Retailer?

If you are unsure which retailer you ordered from, we can help point you in the right direction.

Please email: support@sacop.ai with:

• The product name
• The link or page on Sacop.ai where you clicked through
• The approximate date of purchase

We will do our best to help you identify the correct retailer so you can follow their return process.